If you would like to talk with a specific person, you can make an appointment directly with Caroline or Josh for help. If you have a specific question and you aren’t sure who to meet with, please refer to the “Who To Go To” section below, use the options above, or email email@example.com. If your question is related to technical support, please read the Tech Support section below carefully.
Canvas Technical Issues
As a Champlain faculty member, you have access to technical support from Canvas 24/7/365. Please call their instructor support hotline at 1-833-209-6112 or chat with a Canvas rep.
If you have an issue with a student’s enrollment in a Canvas course, please email Champ Support (or better yet, have the student do it) so their case can be directed to an administrator quickly. The CLT does not provide Canvas support to students, nor do we encourage faculty to do so.
If you have a question about Canvas setup or use, please explore the “Who to Go to” section below. Champlain College Online faculty and course designers should consult resources within CCO.
Google, Zoom, or Canvas Account Issues
Please email firstname.lastname@example.org. CLT staff can assist you with how to leverage these tools for teaching, but we do not have admin access and cannot help with account issues. (Note that Champ Support only assists with Zoom if you have a Champlain-sponsored Zoom account by special permission of your Dean.) InSpace questions should be referred to InSpace Support.
Classroom Technology Issues
Please contact Champ Support with urgent issues (a phone number is available at the link and is posted in all classrooms). Planned events requiring special technology services (e.g., filming or streaming a guest speaker) should be discussed with the Media Services team.
Other Technical Support
Please consult Champ Support’s wiki or contact them by email for all other technical questions, including questions about classroom technology, Champlain-issued computing hardware, the general Champlain website, WebAdvisor, and other issues.
Please consult the People Center about issues with Oracle.
For issues with the CLT website, please email Caroline.
Who To Go To
Wondering with whom you should meet? Identify your issue or question and click a name to make an appointment.
Using Canvas: send an email to email@example.com for fastest service; refer students to Champ Support
Using Canvas Studio: Josh Blumberg (Director of Academic Technology)
Course and Assignment Design: Caroline Toy
Grading and Feedback: Caroline Toy, Josh Blumberg or Ellen Zeman (Sr. Director of Assessment, Curriculum, and Accreditation); for questions about Speedgrader, rubrics, or the Gradebook in Canvas, please email firstname.lastname@example.org
Professional Development and Teaching Philosophy: tbd
Setting Up a Classroom Observation: Caroline Toy
Accessibility: Please refer all questions about specific student accommodations and what they mean to the Office of Accessibility. If you would like help learning to caption videos, improve accessibility in Canvas, or make PDFs accessible, make an appointment with Josh Blumberg, or explore our website resources on accessibility.
Lightboard studio inquiries: Caroline Toy (via email)
CLT Website (problems or suggestions): Caroline Toy (via email)
Want to talk to someone with experience teaching in your division or discipline?
- Business: contact us to be matched with a peer mentor!
- Core: Caroline Toy
- Education and Human Studies: contact us to be matched with a peer mentor!
- Information Technology and Sciences: Josh Blumberg
- Communication and Creative Media: contact us to be matched with a peer mentor!
Google, Zoom, or Panopto account issues: Email email@example.com
24/7/365 Canvas technical assistance: Call Canvas at 1-833-209-6112 or chat with a Canvas rep.
Something else? Email firstname.lastname@example.org and we will match you with the best person.