UPDATE: due to staffing, it may take longer than usual to get an appointment. We recommend booking well in advance for pre-semester coaching, new faculty consultations, or any other anticipated needs in the month of August.

If you are a new or occasional CLT client, or you worked with someone other than Caroline in the past, please email clt@champlain.edu to request your appointment. If you currently work with Caroline or have worked with her in the past, you may book directly using Caroline’s Calendly scheduler.

If you have a Canvas user question, we strongly recommend using Instructure’s 24/7 support, which you can access inside Canvas using the Help button, or using the information below. This includes any Canvas “how do I…” or troubleshooting inquiry.

Many technical support questions can be resolved through resources outside the CLT. This includes problems with logging in, your Champlain account, Champlain-issued technology, classroom technology, Canvas troubleshooting, and other issues not directly related to teaching. Please read the Tech Support section below carefully.

Tech Support

Canvas Technical Issues

As a Champlain faculty member, you have access to technical support from Canvas 24/7/365. Please call their instructor support hotline at 1-833-209-6112 or chat with a Canvas rep.

If you have an issue with a student’s enrollment in a Canvas course, please email Champ Support (or better yet, have the student do it) so their case can be directed to an administrator quickly. The CLT does not provide Canvas support to students, nor do we encourage faculty to do so.

If you have a question about Canvas setup or use, please contact us at clt@champlain.edu. Champlain College Online faculty and course designers should consult resources within CCO.

Google, Zoom, or Canvas Account Issues

Please email champsupport@champlain.edu. CLT staff can assist you with how to leverage these tools for teaching, but we do not have admin access and cannot help with account issues. (Note that Champ Support only assists with Champlain-sponsored Zoom and Meet accounts.) InSpace questions should be referred to InSpace Support.

Classroom Technology Issues

Please contact Champ Support with urgent issues (a phone number is available at the link and is posted in all classrooms). Planned events requiring special technology services (e.g., filming or streaming a guest speaker) should be discussed with the Media Services team well in advance.

Other Technical Support

Please consult Champ Support’s wiki or contact them by email for all other technical questions, including questions about classroom or lab technology, Champlain-issued computing hardware, the general Champlain website, WebAdvisor, and other issues.

Please consult the People Center about issues with Oracle.

For issues with the CLT website, please email Caroline.

Who To Go To

Wondering with whom you should meet? Identify your issue or question below.

Email clt@champlain.edu for all of the following:

  • New faculty consultation
  • Teaching with Canvas (technical questions can be resolved more quickly through Instructure’s 24/7 Canvas Support)
  • Grading and feedback, including designing rubrics
  • Course and assignment design
  • Lightboard studio and classroom recording inquiries
  • Issues you aren’t sure how to categorize

Student Canvas issues: Please refer students seeking Canvas support to Champ Support, their Canvas advising course, or Canvas’s 24/7 support for students, which they can access through the Canvas Help button. (The phone number and chat link on this page are for faculty, not students.) The CLT does not provide Canvas support to students, and we advise faculty not to do so.

Understanding your VOICES or IDEA feedback: Caroline Toy or Ellen Zeman (Sr. Director of Assessment, Curriculum, and Accreditation)

Setting up a classroom observation: Caroline Toy (via email)

Accessibility: Please refer all questions about specific student accommodations and what they mean to the Office of Accessibility. If you need to make PDFs accessible, please use the SensusAccess tool. If you would like help learning to caption videos or improve accessibility in Canvas, explore our website resources on accessibility.

CLT Website (problems or suggestions): Caroline Toy (via email)

Want to talk to someone with experience teaching in your division or discipline? Please contact your Dean, Program Director, or a mentor within your program/division if you have one.

Google or Zoom account issues: Email champsupport@champlain.edu

24/7/365 Canvas technical assistance: Call Canvas at 1-833-209-6112 or chat with a Canvas rep.