General Appointments

Are you a new faculty member wanting to learn more about the CLT or how to get started teaching? Or a current faculty member with a general question? Make an appointment with Rebecca, Caroline, or Freddy for help. If you have a more specific question and you aren’t sure who to meet with, please refer to the Who To Go To section below or email clt@champlain.edu. If your question is related to technical support, please read the Tech Support section carefully.

Tech Support

Canvas Technical Issues

As a Champlain faculty member, you have access to technical support from Canvas 24/7/365. Please call their instructor support hotline at 1-833-209-6112 or chat with a Canvas rep.

If you have an issue with your or a student’s enrollment in a Canvas course, please email Champ Support so your case can be directed to an administrator quickly.

If you have a non-urgent question about Canvas design or a question specific to using Canvas at Champlain, please explore the “Who to Go to” section below.

Google, Zoom, or Panopto Account Issues

Please email champsupport@champlain.edu. CLT staff can assist you with how to leverage these tools for teaching, but we do not have admin access and cannot help with account issues. (This includes Google Meet.)

Classroom Technology Issues

Please contact Champ Support with urgent issues (a phone number is available at the link). Planned events requiring special technology services (e.g., filming a guest speaker) should be discussed with the Media Services team.

Other Technical Support

Please consult Champ Support’s wiki or contact them by email for all other technical questions, including questions about classroom technology, Champlain-issued computing hardware, the general Champlain website, WebAdvisor, and other issues.

Please consult the People Center about issues with Oracle.

For issues with the CLT website, please email Caroline.

Who To Go To

Wondering with whom you should meet? Identify your issue or question and click a name to make an appointment.

Using Canvas: Freddy Angel or Caroline Toy (advanced technical questions should go to Freddy)

Using Panopto: Josh Blumberg (Director of Academic Technology)

Virtual Synchronous Teaching: Rebecca Mills or Caroline Toy

Course and Assignment Design: Rebecca Mills or Caroline Toy

Student Engagement: Rebecca Mills

Grading and Feedback: Freddy Angel or Ellen Zeman (Sr. Director of Assessment, Curriculum, and Accreditation)

Professional Development and Teaching Philosophy: Rebecca Mills

Setting Up a Classroom Observation: Rebecca Mills

Accessibility: Please refer all questions about specific student accommodations and what they mean to the Office of Accessibility. If you would like help learning to caption videos, improve accessibility in Canvas, or make PDFs accessible, make an appointment with Caroline Toy.

CLT Website (problems or suggestions): Caroline Toy (via email)

Want to talk to someone with experience teaching in your division or discipline?

Google, Zoom, or Panopto account issues: Email champsupport@champlain.edu

24/7/365 Canvas technical assistance: Call Canvas at 1-833-209-6112 or chat with a Canvas rep.

Something else? Email clt@champlain.edu and we will match you with the best person.