Make an Appointment
UPDATE: due to staffing, it may take longer than usual to get an appointment. We recommend booking well in advance of any deadlines like grade submission or the start of classes.
If you are a new or occasional CLT client, or you worked with someone other than Caroline in the past, please email clt@champlain.edu to request your appointment. If you currently work with Caroline or have worked with her in the past, you may book directly using Caroline’s Calendly scheduler.
If you have a Canvas user question, we strongly recommend using Instructure’s 24/7 support, which you can access inside Canvas using the Help button, or using the information below. This includes any Canvas “how do I…” or troubleshooting inquiry. Do not book an appointment if your only concern is about Canvas. Start with Instructure 24/7 Support, and move to clt@champlain.edu if Instructure cannot assist you. Please do not email Caroline with Canvas questions or issues.
Many technical support questions can be resolved through resources outside the CLT. This includes problems with logging in, your Champlain account, Champlain-issued technology, classroom technology, Canvas troubleshooting, and other issues not directly related to teaching. Please read the Tech Support section below carefully.
Tech Support
Canvas Technical Issues
As a Champlain faculty member, you have access to technical support from Canvas 24/7/365 (we refer to this as Instructure 24/7 Support). Please call their instructor support hotline at 1-833-209-6112 or chat with a Canvas rep.
If you have a student who is having difficulties using a Canvas course, please email Champ Support (or better yet, have the student do it) so their case can be directed to an administrator quickly. The CLT does not provide Canvas support to students, nor do we encourage faculty to do so.
If you have a question about Canvas setup or use, please contact us at clt@champlain.edu. Champlain College Online faculty and course designers should consult resources within CCO.
Google, Zoom, or Canvas Account Issues
Please email champsupport@champlain.edu. CLT staff can assist you with how to leverage these tools for teaching, but we do not have admin access and cannot help with account issues. (Note that Champ Support only assists with Champlain-provided Zoom and Meet accounts.) InSpace questions should be referred to InSpace Support. If you are using another platform, such as an e-textbook integration, or a private account, finding technical support is your own responsibility. We recommend using only products provided by Champlain.
Classroom Technology Issues
Please contact Champ Support with urgent issues (a phone number is available at the link and is posted in all classrooms). Planned events requiring special technology services (e.g., filming or streaming a guest speaker) should be discussed with the Media Services team well in advance.
Other Technical Support
Please consult Champ Support’s wiki or contact them by email for all other technical questions, including questions about classroom or lab technology, Champlain-issued computing hardware, the general Champlain website, Self-Service, and other issues.
Please consult the People Center about issues with Oracle.
For issues with the CLT website, please email Caroline.
Who To Go To
Wondering with whom you should meet? Identify your issue or question below.
Email clt@champlain.edu for all of the following:
- New faculty consultation
- Teaching with Canvas (technical questions can be resolved more quickly through Instructure’s 24/7 Canvas Support)
- Grading and feedback, including designing rubrics
- Course and assignment design
- Lightboard studio and recording yourself teaching for review and feedback
- Issues you aren’t sure how to categorize
Student Canvas issues: Please refer students seeking Canvas support to Champ Support, their Canvas advising course, or Canvas’s 24/7 support for students, which they can access through the Canvas Help button. (The phone number and chat link on this page are for faculty, not students.) The CLT does not provide Canvas support to students, and we advise faculty not to do so.
Understanding your VOICES or IDEA feedback: Caroline Toy or Ellen Zeman (Sr. Director of Assessment, Curriculum, and Accreditation)
Setting up a classroom observation: Caroline Toy (via email)
Accessibility: Please refer all questions about specific student accommodations and what they mean to the Office of Accessibility. If you need to make PDFs accessible, please use the SensusAccess tool. If you would like help learning to caption videos or improve accessibility in Canvas, explore our website resources on accessibility.
CLT Website (problems or suggestions): Caroline Toy (via email)
Want to talk to someone with experience teaching in your division or discipline? Please contact your Dean, Program Director, or a mentor within your program/division if you have one.
Google or Zoom account issues: Email champsupport@champlain.edu
24/7/365 Canvas technical assistance: Call Canvas at 1-833-209-6112 or chat with a Canvas rep.
