Are you a new faculty member wanting to learn more about the CLT or how to get started teaching? Or a current faculty member with a general question? Make an appointment with Rebecca, Caroline, or Freddy for help. If you have a more specific question and you aren’t sure who to meet with, please refer to the Who To Go To section below or email firstname.lastname@example.org. If your question is related to technical support, please read the Tech Support section carefully.
Canvas Technical Issues
As a Champlain faculty member, you have access to technical support from Canvas 24/7/365. Please call their instructor support hotline at 1-833-209-6112 or chat with a Canvas rep.
If you have an issue with your or a student’s enrollment in a Canvas course, please email Champ Support so your case can be directed to an administrator quickly.
If you have a non-urgent question about Canvas design or a question specific to using Canvas at Champlain, please explore the “Who to Go to” section below.
Google, Zoom, or Panopto Account Issues
Please email email@example.com. CLT staff can assist you with how to leverage these tools for teaching, but we do not have admin access and cannot help with account issues. (This includes Google Meet.)
Classroom Technology Issues
Please contact Champ Support with urgent issues (a phone number is available at the link). Planned events requiring special technology services (e.g., filming a guest speaker) should be discussed with the Media Services team.
Other Technical Support
Please consult Champ Support’s wiki or contact them by email for all other technical questions, including questions about classroom technology, Champlain-issued computing hardware, the general Champlain website, WebAdvisor, and other issues.
Please consult the People Center about issues with Oracle.
For issues with the CLT website, please email Caroline.
Who To Go To
Wondering with whom you should meet? Identify your issue or question and click a name to make an appointment.
Using Panopto: Josh Blumberg (Director of Academic Technology)
Student Engagement: Rebecca Mills
Professional Development and Teaching Philosophy: Rebecca Mills
Setting Up a Classroom Observation: Rebecca Mills
Accessibility: Please refer all questions about specific student accommodations and what they mean to the Office of Accessibility. If you would like help learning to caption videos, improve accessibility in Canvas, or make PDFs accessible, make an appointment with Caroline Toy.
CLT Website (problems or suggestions): Caroline Toy (via email)
Want to talk to someone with experience teaching in your division or discipline?
- Business: Freddy Angel
- Core/humanities: Caroline Toy
- Education and Human Studies: Rebecca Mills
- Information Technology and Sciences: Josh Blumberg
- Communication and Creative Media: contact us to be matched with a peer mentor!
Google, Zoom, or Panopto account issues: Email firstname.lastname@example.org
24/7/365 Canvas technical assistance: Call Canvas at 1-833-209-6112 or chat with a Canvas rep.
Something else? Email email@example.com and we will match you with the best person.