Got Questions? We are here to help!
Click any of the buttons below to choose a question category. Keep on choosing options that pertain to your question, and we will provide the necessary information to best answer your question.
Go to the College Catalog, the Curriculum Archive, or your Program Director. Official course descriptions and information about the College Competencies can be found in the College Catalog. Outcomes for individual courses should be available in the Curriculum Archive, but check to be sure they are current. Your Program Director will be able to refer you to the most current official program and course outcomes and course descriptions.
Go to the College Catalog and/or Academic Affairs. Many policies can be found in the College Catalog. Others can be found on the Academic Affairs website, especially the “Teaching at Champlain” section; Course Standards can be found in that section.
Go to the Faculty Senate and/or Academic Affairs. Many policies affecting faculty are produced through shared governance. Faculty who are not part of the process of drafting such policies should consult Faculty Senate representation for more information and attend Senate meetings for updates.
Go to the Academic Calendar and Religious Holidays Calendar. If you are looking for information about Champlain’s academic calendar, such as start and end dates for the semester, grade deadlines, drop/add, and holidays, see the official Academic Calendar for on-campus programs. (Note that the calendar for Champlain College Online is different.)
If you are looking for information about accommodating a student who is observing a religious holiday, consult a faculty expert in religion (Dr. Amy Howe, Dr. Rowshan Nemazee, Dr. Kerry Noonan, Dr. Caroline Toy, or Dr. Stephen Wehmeyer) or the religious holidays calendar if one is available for the current semester.
Past and most recent Course Standards, as approved by Faculty Senate, are published on the Academic Affairs website in the “Teaching at Champlain” section. The Faculty Senate Academic Affairs Committee collaborates to create these standards and may make more detailed explanations available.
Go to the Office of Accessibility and/or CLT Website. The Office of Accessibility provides accessibility services across residential, academic, and student life realms to all students. This includes issuing letters of accommodation. If a student requests an accommodation and you have not yet received a letter, please refer the student to the Office of Accessibility, where someone can determine what accommodations they need.
The Office of Accessibility website includes links to information about service animals, should a student notify you that they need to bring an animal to class. The website also hosts the SensusAccess document conversion tool, which allows you to quickly submit documents, scans, etc for conversion into accessible PDFs and other formats. The CLT website provides resources on certain kinds of technology-based academic accommodations, including captioning with common video hosting platforms, creating accessible documents, and more.
Go to your Program Director and/or the Bookstore. Textbook questions may depend on whether the texts for your class are pre-determined or you choose them yourself. If you teach from an assigned textbook, your Program Director may be able to help you. If you are trying to determine whether textbooks have been ordered, your Division’s Operations Manager can help.
If you have integrated an e-textbook, especially one with quizzes, into Canvas, the CLT can provide some assistance, but certain technical questions may require contacting Canvas tech support or the publisher.
Go to The Center for Learning and Teaching and/or your Program Director. The Center for Learning and Teaching (CLT) provides a variety of services including:
- 1:1 coaching regarding course design, classroom pedagogy, and Canvas
- Workshops on course design, DEIB (diversity, equity, inclusion, and belonging), classroom pedagogy, and reflective practice
- Assistance gathering feedback from students
- Website resources on Canvas, course design, accessibility, pedagogical theory, classroom practices, and more.
The CLT cannot provide assistance that is specific to your subject. If you have questions about how your course fits into its program(s), customary strategies for teaching your topic, or how to use a pre-designed course, consult your Program Director.
Go to the Library. While the Bookstore, your Program Director, or your Operations Manager may be able to help you with textbooks students are required to purchase, the Library can also be of assistance.
In addition to the physical collection, the Library has many electronic resources (print and video), and librarians can help you obtain digital copies of many articles and chapters through Interlibrary Loan. They can also help you arrange course reserves. The Library also provides sessions on information literacy and research for students by prior arrangement.
Go to The Center for Learning & Teaching. The Center for Learning & Teaching (CLT) is the primary service provider on campus for helping faculty design and use Canvas courses. The CLT provides 1:1 coaching and responds to support tickets related to using Canvas as an instructor. These are typically “how do I” questions, and might include inquiries about:
- Canvas best practices
- Grading and assignments (setting up the gradebook, using SpeedGrader, rubrics, etc)
- Improving aesthetics and adding media to Canvas
- Managing assignments, discussions, and quizzes
- Using integrations (Studio, InSpace, textbook integrations, etc)
You can open a ticket or request an appointment by emailing email@example.com. The CLT’s physical office is open 9-5, Monday through Friday. However, for the fastest response, we recommend sending a message to ensure a Canvas expert will be available before walking in. The CLT does not provide Canvas support for students; students with Canvas questions should be referred to Champ Support. Faculty who teach for Champlain College Online should seek support through CCO eLearning.
Go to Canvas 24/7 Support. For all “it’s not working” Canvas tech support questions, and “how do I” questions after normal business hours, please contact Canvas 24/7 support. Canvas support is available by phone (1-833-209-6112) and live chat. Canvas cannot answer questions related to inability to log in to Canvas. Those issues should be referred to Champ Support.
Go to Academic Technology. While the CLT can provide some limited help with non-Canvas technology, special technology requests and ideas are the purview of Academic Technology. Faculty who want a consultation about other technology solutions should contact Josh Blumberg, Director of Academic Technology. Note that Champ Support is the first stop for classroom technology concerns.
Go to Champ Support. Champ Support (also known as the Helpdesk) provides general technical support to Champlain faculty, staff, and students. This includes assistance with:
- Accounts/login problems
- Classroom technology
- Problems with Champlain-issued hardware
- General tech support requests
Open a ticket by emailing firstname.lastname@example.org or visiting the support website, which also includes a self-service knowledge base. For immediate assistance with on-campus classroom technology, call (802) 860-2710.
Go to The People Center and/or Green Mountain Higher Education Consortium (GMHEC). The People Center (HR) handles all questions about employment eligibility and tax paperwork, payroll, and time off. Most “typical” HR questions can be directed to the People Center. You can submit a help ticket by emailing email@example.com.
Champlain employee benefits are handled by GMHEC in collaboration with other small Vermont colleges. This includes health benefits, disability, retirement, perks, and more. You can submit a help ticket by emailing firstname.lastname@example.org. Many self-service requests related to benefits enrollment, document submission, time off requests, tax forms, and pay records can be handled through Oracle.
For faculty, the terms of your employment come from your Division. This includes teaching load, any course releases, and other responsibilities. Consult your Dean for more information. Adjunct contracts are issued by the Divisions. If you have questions about your contract, contact your Operations Manager.
Adjunct faculty (including many staff members teaching a course as an overload) are eligible to join the adjunct union. Adjuncts receive information about joining the union upon hire. The Collective Bargaining Agreement is also available to read.
You’ll receive instructions from the People Center on hire about how to obtain a keycard through Compass Student Services. After you have emailed a photo to Compass, they will issue your ID and you can pick it up on the first floor of Perry Hall. An ID does not automatically equal building access. You may need to consult Compass and/or your Operations Manager to get access to the buildings you need.
If you are locked out of a building on campus, especially after hours, contact Campus Public Safety at (802) 865-6465, or extension 6465 from any campus phone.
Go to Parking and Transportation. Parking is available on and around campus. It requires a permit (and sometimes an additional cost). There is also a shuttle from the free (permit required) Lakeside lot. More information is available from Parking and Transportation.
Go to Campus Public Safety. For all emergencies, contact Campus Public Safety at (802) 865-6465, or extension 6465 from any campus phone. For medical emergencies, also contact 911. Consult Campus Public Safety’s website for more information about what to do in the event of campus emergencies, including how to sign up for RAVE Alerts.
Most special event space requests must be made through the Event Management System. Any special requests related to your classroom assignment should be discussed with your Division’s Operations Manager.